🛡️ Privacy Policy for Okejiri
Effective Date: April 20, 2026
📋 Overview
This Privacy Policy applies to the Okejiri Application (“Application”), a service provider platform designed to connect users with independent service providers and established companies for booking and delivering various services.
By using Okejiri, you agree to the collection and use of information in accordance with this policy.
👤 User Roles & Data Hierarchy
Okejiri supports a multi-tier user structure:
- User (Customer): Individuals who book and receive services.
- Service Provider: Independent professionals delivering services.
- Company: Organizations that manage a team of employees.
- Employee: Staff members working under a Company account.
⚠️ Note: Service-related data and performance are shared with their respective parent Company.
- Full Name, Email Address, Phone Number, Profile Image, and Physical Address.
To ensure platform safety, we collect National ID (NID), Passport, or other official documents to verify the identity of Users and Providers.
3. Location Data
- Real-time Location: We collect precise location data to enable service tracking. This may occur even when the app is in the background during an active service to ensure accuracy and safety.
4. Communication Data
In-app messaging logs between Users and Providers are collected during active orders. Access is restricted once an order is complete.
💳 Payments & Withdrawals
5. Payment Processing
- All payments are securely processed through Flutterwave.
- We do not store sensitive card details or CVV on our servers. All such data is handled by Flutterwave in compliance with PCI-DSS standards.
6. Withdrawal System (For Providers & Companies)
- Payout Details: To process withdrawals, Providers and Companies must provide valid bank account or mobile money information.
- Data Usage: This info is used solely for fund transfers via Flutterwave and identity verification to prevent fraud.
- To facilitate bookings, identity verification, and secure payouts.
- To track service delivery and manage service extensions.
- To enable the Admin Appeal process for resolving disputes.
⚖️ Disputes & Reports
- Users can report providers or initiate a dispute.
- Our Admin team reviews communication logs to settle conflicts.
- All users have the right to appeal an admin decision.
❌ Account & Data Deletion
Data Removal
Upon deletion, personal data is removed, except where retention is legally required (e.g., transaction records for tax/audit purposes).
If you are unable to delete your account from within the app, you may submit an Account Deletion Request through our web form. This ensures all users have a clear and accessible path to exercise their right to data removal.
To submit a deletion request, please provide the following:
- ✅ Full Name (as registered on your Okejiri account)
- ✅ Email Address linked to your account
- ✅ Reason for deletion request
📌 Submit your request here: https://forms.gle/UsF1FMxXVnnfaSF47
What happens after you submit:
- Your request will be reviewed within 7 business days.
- You will receive a confirmation email once your account and personal data have been deleted.
- Certain data (e.g., transaction records) may be retained where required by law.
ℹ️ This web-based deletion option is provided to comply with Google Play Store and Apple App Store data deletion requirements.
🌍 Third-Party Services
We utilize the following third-party services:
- Google Sign-In — For authentication.
- Firebase — For notifications and database management.
- Flutterwave — For secure payments and withdrawals.
For any questions regarding your privacy or data deletion, please contact:
© 2026 Okejiri. All rights reserved.